Client Success Specialist
Not Remote, Part Time
About Brandmint
We are change makers dedicated to challenging the conventional marketing process and ideology. We believe in creating meaningful content that fosters growth for people and brands.
About You
You are highly organized and proactive with a talent for coordinating teams, managing timelines, and delivering results. You ensure tasks stay on track while addressing challenges with practical solutions. Your attention to detail enables you to provide insightful recommendations based on data analysis. Confident and professional in client-facing roles, you foster strong relationships and represent your team with ease.
Our Values
Relentless Growth
We drive results for people and brands. We seek to set the highest standards.
Purpose-Driven
Every outcome starts with a purpose.
Optimistic Agility
We embrace positivity, leverage critical thinking, and deliver exceptional results.
Excellence Through Delight
We create delight through meaningful connection, acting with intent and follow-through.
Empowered Collaboration
It’s we, not I. We work together, empower one another, and remain accountable.
Responsibilities
Responsibilities
Weekly
Account Support
Coordinate with all teams to compile and update a weekly status report to Client Success Manager summarizing ongoing projects, client updates, and pending tasks.
Timelines
Use Monday Project Management software to ensure all tasks are being completed on time.
Follow up with internal teams to address delays, providing proactive support and solutions to keep tasks moving forward.
Communicate progress and anticipated challenges to the Client Success Manager.
Meetings & Internal Communication
Sit in on client meetings alongside the Client Success Manager, capturing detailed notes on discussions, decisions, and action items.
Translate meeting notes into actionable tasks and assign responsibilities within Monday for seamless internal follow-up.
Provide periodic updates to the internal team on meeting outcomes, upcoming deadlines, and client priorities.
Monthly
Reporting & Analytics
Review reports prepared by the Analytics & Technology Manager and provide recommendations, answer questions.
As Needed
Campaign Planning & Strategy
Participate in campaign-specific planning meetings to contribute strategic insights and creative ideas, ensuring alignment with client goals and brand messaging.
Ensure recommended optimizations are rolled out promptly and document in Monday.
In-Person Client Representation
Attend client meetings in person on behalf of the Client Success Manager when they are unavailable, ensuring a seamless experience and maintaining strong client relationships.
Prepare for meetings by reviewing relevant project details, client history, and key talking points to ensure continuity and confidence in representation.
Client Communication & Retention
Work with the Client Success team to monitor and assess client health and identify upsell opportunities.
Continuous Learning
Stay current with industry best practices and emerging trends to improve skills.
Requirements
Available to work in our Rochester or Ithaca office.
Strong organizational skills.
Self-starter and able to move projects forward and prioritize tasks.
Pay Range
$20-$25/hour
Job Perks
Employee Experience Personalization
Work-Life Harmony
Holiday Shutdown