Client Success Specialist
Not Remote, Part Time
About Brandmint
We are change makers dedicated to challenging the conventional marketing process and ideology. We believe in creating meaningful content that fosters growth for people and brands.
Our Values
Before going any further it is important that you feel you align with our values; Continuous Growth, Giving Purpose, Positive Mindset, Delight over Satisfaction, Collaborative Relationships, Proactive Urgency, and Deeply Efficient.
Job Overview
The Client Success Specialist will manage client relationships through project tracking, reporting, and meeting support. Key tasks include in-person representation, relaying client updates, and overall support for the Client Success Team.
Key Internal Stakeholders & Prioritized Clients
Maddie - CSP Management
Taylor - CFCU Community Credit Union
Michaela - Trade Design Build
Responsibilities
Weekly
Account Support:
Coordinate with all teams to compile and update a weekly status report to Client Success Manager summarizing ongoing projects, client updates, and pending tasks.
Timelines:
Use Monday Project Management software to ensure all tasks are being completed on time.
Follow up with internal teams to address delays, providing proactive support and solutions to keep tasks moving forward.
Communicate progress and anticipated challenges to the Client Success Manager.
Meetings & Internal Communication:
Sit in on client meetings alongside the Client Success Manager, capturing detailed notes on discussions, decisions, and action items.
Translate meeting notes into actionable tasks and assign responsibilities within Monday for seamless internal follow-up.
Provide periodic updates to the internal team on meeting outcomes, upcoming deadlines, and client priorities.
Monthly
Reporting & Analytics:
Review reports prepared by the Analytics & Technology Manager and provide recommendations, answer questions.
As Needed
Campaign Planning & Strategy:
Participate in campaign-specific planning meetings to contribute strategic insights and creative ideas, ensuring alignment with client goals and brand messaging.
Ensure recommended optimizations are rolled out promptly and document in Monday.
In-Person Client Representation:
Attend client meetings in person on behalf of the Client Success Manager when they are unavailable, ensuring a seamless experience and maintaining strong client relationships.
Prepare for meetings by reviewing relevant project details, client history, and key talking points to ensure continuity and confidence in representation.
Client Communication & Retention:
Work with the Client Success team to monitor and assess client health and identify upsell opportunities.
Continuous Learning:
Stay current with industry best practices and emerging trends to improve skills.
Requirements
Available to work in our Rochester or Ithaca office.
Strong organizational skills.
Self-starter and able to move projects forward and prioritize tasks.
Mindset
Have a deeper understanding
Collaborate and ideate
Empower strengths
Follow through
Raise the bar
Focus on efficiency and streamlining
Get ahead
Create Impact
It’s we, not I
Solve the opportunity
Job Perks
Employee Experience Personalization
Work-Life Harmony
Holiday Shutdown