Client Success Specialist (Internship)

Location: Rochester Office (Not Remote)
Employment Type: Part-Time (10 hours per week to start for up to 6 months)

 
 

About Brandmint

We are change makers on a mission to relentlessly challenge conventional marketing processes to deliver meaningful outcomes that foster growth for people and brands.

About You

You are a strategic, client-focused professional with a passion for building meaningful relationships and delivering exceptional results. Highly organized and solutions-oriented, you thrive in environments that require thoughtful project management and proactive ideation. You have a talent for translating client needs into actionable strategies and ensuring seamless execution across teams. With a proactive mindset, strong leadership skills, and exceptional communication abilities, you confidently guide clients toward success while fostering long-term partnerships.

Our Values

Relentless Growth
We drive results for people and brands. We seek to set the highest standards.

Purpose-Driven
Every outcome starts with a purpose.

Optimistic Agility
We embrace positivity, leverage critical thinking, and deliver exceptional results.

Excellence Through Delight
We create delight through meaningful connection, acting with intent and follow-through.

Empowered Collaboration
It’s we, not I. We work together, empower one another, and remain accountable.
Responsibilities

Responsibilities

1. Strategy:

  • Support Client Success Manager with strategic planning for client accounts, ensuring alignment with client goals and business objectives.

  • Identify opportunities for growth, innovation, and optimization of campaigns.

  • Monitor trends, current events, and industry developments to shape messaging strategies and identify media opportunities such as anniversaries, rebrands, new hires, product launches, and events.

  • Review reports prepared by the Analytics & Technology Manager, provide recommendations, and answer client questions.

  • Attend client meetings in person on behalf of the Client Success Manager when they are unavailable, ensuring a seamless experience and maintaining strong client relationships.

2. Project Management:

  • Manage project timelines using Monday Project Management software and work with internal team to to ensure timely task and/or project completion.

  • Translate client meeting notes into actionable tasks and assign responsibilities within Monday.

  • Communicate progress, challenges, and resolutions to internal teams and clients.

3. Building Relationships:

  • Develop and maintain strong, trusted relationships with clients by understanding their needs and delivering tailored solutions.

  • Serve as the secondary point of contact for clients, ensuring regular communication and fostering positive interactions.

Requirements

  • Available to work in our Rochester office.

  • Strong copywriting and communication skills.

  • Self-starter and able to independently move projects forward, prioritize tasks, and meet deadlines.

  • Strong organizational and critical thinking skills.

  • Creative mindset with the ability to think strategically.

Pay Range

$21/hour

Job Perks

  • Employee Experience Personalization

  • Work-Life Harmony

  • Remote Holidays

This position has the potential to transition into full-time, contingent on performance and business pipeline.

Apply →

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