Client Success Manager

About Brandmint

We are change makers on a mission to relentlessly challenge conventional marketing processes to deliver meaningful outcomes that foster growth for people and brands.

About You

You are a strategic, client-focused professional with a passion for building meaningful relationships and delivering exceptional results. Highly organized and solutions-oriented, you thrive in environments that require thoughtful project management and proactive ideation. You have a talent for translating client needs into actionable strategies and ensuring seamless execution across teams. With a proactive mindset, strong leadership skills, and exceptional communication abilities, you confidently guide clients toward success while fostering long-term partnerships.

Our Values

Relentless Growth
We drive results for people and brands. We seek to set the highest standards.

Purpose-Driven
Every outcome starts with a purpose.

Optimistic Agility
We embrace positivity, leverage critical thinking, and deliver exceptional results.

Excellence Through Delight
We create delight through meaningful connection, acting with intent and follow-through.

Empowered Collaboration
It’s we, not I. We work together, empower one another, and remain accountable.

Responsibilities

1. Strategy:

• Lead strategic planning for client accounts, ensuring alignment with client goals and business objectives.

• Identify opportunities for growth, innovation, and optimization of campaigns.

• Monitor trends, current events, and industry developments to shape messaging strategies and identify media opportunities such as anniversaries, rebrands, new hires, product launches, and events.

• Review reports prepared by the Analytics & Technology Manager, provide recommendations, and answer client questions.

2. Project Management:

• Manage project timelines using Monday Project Management software and work with internal team to to ensure timely task and/or project completion.

• Translate client meeting notes into actionable tasks and assign responsibilities within Monday.

• Communicate progress, challenges, and resolutions to internal teams and clients.

3. Building Relationships:

• Develop and maintain strong, trusted relationships with clients by understanding their needs and delivering tailored solutions.

• Serve as the primary point of contact for clients, ensuring regular communication and fostering positive interactions.

• Represent clients in meetings, capturing key details and ensuring alignment on project goals.

Requirements

• 4+ years of client facing marketing experience.

• Available to work in our Rochester office.

• Strong copywriting and communication skills.

• Self-starter and able to independently move projects forward, prioritize tasks, and meet deadlines.

• Strong organizational and critical thinking skills.

• Creative mindset with the ability to think strategically.

Pay Range

$45,000 - $55,000

Job Perks

• 4-Day Work Week (32 hours) Plus PTO

• Employee Experience Personalization

• Work-Life Harmony

• Remote Holidays

• 401k Match

• Retirement Planning

• Healthcare Reimbursement Arrangement Plan

• Career Growth Program

• Education Program

Apply →

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